COVID-19 UPDATE

Dear guest,

We understand that the current situation might worry you and we would therefore like to update you about what we are doing in order to make your stay as pleasant and as safe as possible. Our hotel is part of Utrecht City Concepts, where the situation around the coronavirus is closely being monitored. This is of upmost importance for you as our guest and of course, our valued employees. We are currently paying extra attention to the hygiene within our hotels and our employees are well informed and instructed on how to handle the current situation. We are working according to a protocol, which includes possible scenarios and desired actions.

Currently, there is no negative travel advice whilst travelling within or to The Netherlands. If in any case this changes, Utrecht City Concepts will follow the advice of local authorities. 

Cancellations
When booking a room with us directly you can cancel your reservation up to 48 hours prior to arrival with no incurred costs. Unfortunately, this doesn’t apply when booking a non-refundable rate. Do you wish to cancel your reservation with us? Please get in touch so we can discuss the possible options with you. If you have booked through a third party, please get in touch with them as their cancellation policy applies.

Make a new booking and cancel up to 48 hours prior to arrival
We totally understand that it's hard to plan ahead at the moment. However, we can make planning your stay in Utrecht a little easier for you. When you book the Best Available Rate via our own website you can cancel your reservation up to 48 hours prior to arrival with no incurred costs. So no need to worry when making future plans!

If you have any further questions please don’t hesitate to get in touch.

Kind regards,

Management Utrecht City Concepts