Frequently asked questions
If you have any further questions, have a look at the frequently asked questions. If you still haven’t found the answer to your question, feel free to contact us via email or give us a call at +31 30 303 6 303
If you have any further questions, have a look at the frequently asked questions. If you still haven’t found the answer to your question, feel free to contact us via email or give us a call at +31 30 303 6 303
A reservation is a group reservation when it has 5 or more rooms. If you would like to make a reservation, have any questions or want to cancel your reservation please contact us via e-mail or phone 030 303 6311.
Eye Hotel offers two options for an airport pickup: a regular taxi or a Tesla Cab.
From and to the airport Eye Hotel works with Tesla Cabs. Your journey from door to door will be in an electric Tesla, where you'll enjoy all the luxury the Tesla offers. A table for your laptop, a bottle of water and wifi guarantee a smooth ride for you to enjoy the view or answer some e-mails. Exclusively for Utrecht City Hotels guests, there is a special fee of € 109. Please let us know if we can make a reservation for you.
Would you prefer a regular taxi? We can take care of that reservation as well.
Although Eye Hotel loves being in the public eye, photoshoots and film tapings that are not for private use are only allowed with specific consent from the hotel. Should you wish to do either, please contact us via mail and we will be happy to assess your request and assist you in planning the film- and/or photoshoot.
Yes! Within our Utrecht City Concepts family, our meeting product is Utrecht City Meetings, which consists of 8 meeting rooms of various sizes, as well as a broad choice of food and beverage possibilities for you to enjoy. Our Event Executives are at your disposal to help you plan the perfect meeting.
Would you like to know more about Utrecht City Meetings? Contact our Event Executives at this mail address or by telephone on +31 (0)30 233 0033.
Yes, we do! Utrecht is often called 'bike city' so do what locals do and discover the city by bike!
1 day = €15,00 per bike
½ day = € 10,00 per bike
Any additional day = € 12,00 per bike per day
Check-in time at Eye Hotel is 15:00 and check-out time is 11:00.
However, we are more than happy to keep an eye on your belongings before you check in or after you check out, so that you can enjoy the apple of our eye: Utrecht!
Of course we do! To remain eye candy, one must work out...
Eye Hotel works with TrainMore to offer our guests excellent exercising facilities during their stay. With a large assortment of equipment, personal training, live classes, and a sauna, TrainMore is a luxury, fully equipped gym, at only 3 minutes from the hotel on foot.
Prices
1 day = € 10,00
1 week = € 35,00
1 month = € 59,00
Upon presentation of their hotel room key guests can make use of the special Eye Hotel rate.
Of course! We've (temporarily) replaced our breakfast in our lounge for a luxury breakfast bag which can be enjoyed in your room. Our luxury breakfast bag includes appel/orange juice, yoghurt with granola, bread, croissant, cracker, cheese, plenty of spreads, butter, boiled egg and a daily changing sweet snack and fruit.
Monday - Friday 06:30 - 10:00AM
Saturday - Sunday 08:00 - 11:30AM
We advise our guests to come to Utrecht by public transportation, as it's the easiest way of getting to this car-shy city, and it's great for the environment! Simply take one of the many buses that stop at Neude and walk to Eye Hotel in under 3 minutes by taking the Voorstraat.
However, should you wish to come by car, Eye Hotel has 20 private parking spaces available at a 3-minute walk from the hotel.
Please inform us of your parking request in your reservation or by contacting the reception desk, as the number of spaces is limited.
The cost of parking is € 25,00 per day from check-in at 15:00 until check-out at 12:00.
Address parking garage:
Jansdam 1
3512 AH Utrecht
Yes, reception is open 24 hours a day
Unfortunately, pets are not allowed at Eye Hotel
No, the rooms do not have a minibar. Our reception area does, however, have a refrigerator and you can buy cold drinks here.
No, Eye Hotel does not have its own restaurant.
We do not have any specially adapted rooms. Of course, we are more than happy to book a room on the ground floor for you should this be more comfortable. Please ask about the possibilities when booking your room.
Eye Hotel is a cashless hotel, you can pay with either debit or creditcard. We do not accept cash payments.
Adjusted cancellation policy
We totally understand that it’s hard to plan ahead at the moment. That’s why we’ve (temporarily) adjusted our cancellation policy. When you book the Best Available Rate via our own website you can cancel your reservation up to 24 hours prior to your arrival date with no incurred costs. The adjusted cancellation policy applies to stays between May 13th, 2020 and August 31st, 2020. So no need to worry when making future plans!
Example: you’ve made a reservation for a stay on the August 14th, 2020. You can cancel your reservation with no incurred costs up to August 12th, 2020, 23:59 CET.
The above does not apply when booking the non-refundable rate. Should you wish to cancel your reservation with us? Please get in touch so we can discuss the possible options with you. If you have booked through a third party, please get in touch with them as their cancellation policy will apply.
If you have any further questions please don’t hesitate to get in touch.