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Frequently Asked Questions



  • Group reservation

    A reservation is a group reservation when it has 5 or more rooms. The best way to book these reservations is through e-mail; The easiest way to cancel your group reservation is to call the front office.

  • Airport pickup - How do I get to Eye Hotel from the airport?

    Eye Hotel offers two options for an airport pickup: a regular taxi or a Tesla Cab.

    From and to the airport Eye Hotel works with Tesla Cabs. Your journey from door to door will be in an electric Tesla, where you'll enjoy all the luxury the Tesla offers. A table for your laptop, a bottle of water and wifi guarantee a smooth ride for you to enjoy the view or answer some e-mails. Exclusively for Utrecht City Hotels guests, the standard fee of € 137,00 is reduced to € 79,00. Please let us know if we can make a reservation for you.

    Would you prefer a regular taxi? We can take care of that reservation as well. 

  • What is Eye Hotel’s stance on photoshoots or film tapings in the hotel?

    Although Eye Hotel loves being in the public eye, photoshoots and film tapings that are not for private use are only allowed with specific consent from the hotel. Should you wish to do either, please contact us at and we will be happy to assess your request and assist you in planning the film- and/or photoshoot.

  • Does Eye Hotel have meeting facilities?

    Yes! Within our Utrecht City Concepts family, our meeting product is Utrecht City Meetings, which consists of 10 meeting rooms of various sizes, as well as a broad choice of food and beverage possibilities for you to enjoy. Our Event Executives are at your disposal to help you plan the perfect meeting.
    Would you like to know more about Utrecht City Meetings? Click here or contact our Event Executives at or by telephone on +31 (0)30 233 0033.

  • Does Eye Hotel have a bike rental service?

    Yes, we do! Utrecht is often called 'bike city' so do what locals do and discover the city by bike!

    1 day = €15,00 per bike

    ½ day = € 10,00 per bike

    Any additional day = € 12,00 per bike per day

  • When can I check in to Eye Hotel, and when do I check out?

    Check-in time at Eye Hotel is 15:00 and check-out time is 12:00.

    However, we are more than happy to keep an eye on your belongings before you check in or after you check out, so that you can enjoy the apple of our eye: Utrecht!

  • Does Eye Hotel offer gym facilities?

    Of course we do! To remain eyecandy, one must work out...

    Eye Hotel works with TrainMore to offer our guests excellent exercising facilities during their stay. With a large assortment of equipment, personal training, live classes and a sauna, TrainMore is a luxury, fully equipped gym, at only 3 minutes from the hotel on foot. 

    1 day = € 10,00
    1 week = € 35,00
    1 month = € 59,00

    Upon presentation of their hotel room key guests can make use of the special Eye Hotel rate.

    For more information, please click here.

  • Does Eye Hotel serve breakfast?

    Yes, for € 12.50 per person you can enjoy a freshly served breakfast including a croissant, a sandwich, yoghurt and granola served in a mason jar, fresh coffee, cappuccino, tea, orange juice and milk. 
    From Monday through Friday from 06:30 – 10:00 hours 
    On Saturday and Sunday from 08:00 – 11:30 hours 

  • Does Eye Hotel have parking facilities?

    We advise our guests to come to Utrecht by public transportation, as it's the easiest way of getting to this car-shy city, and it's great for the environment!
    Simply take one of the many buses that stop at Neude and walk to Eye Hotel in under 3 minutes by taking the Voorstraat.

    However, should you wish to come by car, Eye Hotel has 21 private parking spaces available at a 3-minute walk from the hotel.
    Please inform us of your parking request in your reservation or by contacting the reception desk, as the number of spaces is limited.
    The cost of parking is € 25,00 per day from check-in at 15:00 until check-out at 12:00.

    Enter the following address into your GPS system to reach the parking garage:

    Jansdam 4
    3512 AH Utrecht

  • Does Eye Hotel have a 24-hour reception?

    Yes, reception is open 24 hours a day. 

  • Are pets allowed at Eye Hotel?

    Unfortunately, pets are not allowed at Eye Hotel.

  • Do the rooms in Eye Hotel have a minibar?

    No, the rooms do not have a minibar. Our reception area does, however, have a refrigerator and you can buy cold drinks here. Of course, we are also more than happy to serve cold drinks in our Lounge.

  • Does Eye Hotel have a restaurant?

    No, Eye Hotel does not have its own restaurant. We do, however, have a lounge area where we not only serve breakfast but also drinks and snacks. 

  • Does Eye Hotel have rooms that are suitable for disabled guests?

    We do not have any specially adapted rooms. Of course, we are more than happy to book a room on the ground floor for you should this be more comfortable. Please ask about the possibilities when booking your room.

Is your question not in the FAQ? Then feel free to contact us!; +31 30 303 6 303 of